Refund policy

TryCavelle Refund Policy

At TryCavelle, we are committed to customer satisfaction. If you are not entirely happy with your purchase, we offer a 30-day refund policy to ensure a hassle-free shopping experience.

1. Refund Eligibility

To qualify for a refund, your item must meet the following conditions:

  • Request must be made within 30 days of purchase.
  • Item must be unused, unworn, and in its original packaging with all included accessories.
  • Proof of purchase (e.g., order confirmation, receipt) must be provided.

If your item does not meet these criteria, we may not be able to process your refund.

2. Non-Refundable Items

Certain items cannot be refunded due to their nature. These include:

  • Gift cards
  • Downloadable software, digital products, or subscriptions
  • Personalized or custom-made items
  • Final sale or clearance items
  • Opened hygiene-related products (e.g., skincare, beauty products, undergarments)

3. Refund Process

To initiate a refund request, please follow these steps:

  1. Contact us at support@trycavelle.com with your order number and a brief explanation of your reason for the refund request.
  2. Our customer service team will review your request and provide further instructions, including the return address if applicable.
  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  4. If approved, your refund will be processed within 7-12 business days via your original payment method or store credit.

4. Lost or Damaged Items

We take great care in packaging and shipping our products. However, in the rare case that your item arrives damaged or is lost in transit:

  • Damaged Items: If you receive a damaged item, please contact us at support@trycavelle.com within 7 days of delivery, including photos of the damage and packaging.
  • Lost Items: If your package has not arrived within the estimated delivery time, please contact us, and we will assist in tracking your order. If the carrier confirms it as lost, we will arrange a replacement or refund.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items sent by us.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

6. Refund Method

Once approved, refunds will be issued via:

  • Original payment method (credit card, PayPal, etc.)
  • Store credit, if preferred by the customer

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item sent, defective product).

7. Processing Time

  • Refunds are processed within 7-12 business days after receiving and inspecting the returned item.
  • It may take additional time for the refund to reflect in your bank or payment provider, depending on their policies.

8. Contact Information

For refund inquiries, please reach out to us at:
📧 Email: support@trycavelle.com
Our customer support team is happy to assist you!